Last updated: 1 September 2026
This privacy policy explains how lotus-marten collects, uses, stores, and protects personal information when you use our website and services. We are committed to ensuring your privacy is protected in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We collect information you provide directly when using our services:
- Name and contact details when you submit enquiry forms
- Email address for communication regarding your requests
- Service preferences and requirements you specify
- Any additional information you choose to provide in messages
We also collect certain information automatically:
- Browser type and version
- Operating system
- Pages visited and time spent on our website
- Referring website addresses
- IP address (anonymised where technically feasible)
How We Use Your Information
Personal information is used for the following purposes:
- Processing and responding to your service requests
- Communicating about review progress and delivery
- Improving our website and service offerings
- Complying with legal obligations
- Maintaining security and preventing fraud
Legal Basis for Processing
We process personal data under the following legal bases:
- Consent: Where you have given explicit consent for specific purposes
- Contract: Where processing is necessary to fulfil service agreements
- Legitimate Interest: Where processing supports our business operations without overriding your rights
- Legal Obligation: Where processing is required by law
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for two years following last contact. Financial records are retained for seven years as required by law.
Data Sharing
We do not sell personal information to third parties. Information may be shared with:
- Service providers who assist our operations (bound by confidentiality agreements)
- Legal authorities when required by law
- Professional advisors as necessary
Your Rights
Under data protection law, you have rights including:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure (right to be forgotten)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Rights related to automated decision-making
To exercise these rights, contact us at [email protected].
Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
International Transfers
Your data is primarily stored within the United Kingdom. If data is transferred internationally, appropriate safeguards are implemented in accordance with UK GDPR requirements.
Changes to This Policy
We may update this policy periodically. Significant changes will be communicated through our website. Continued use of our services following changes constitutes acceptance of the updated policy.
Contact Information
For privacy-related enquiries:
lotus-marten
45 George Street
Edinburgh EH2 2HT
United Kingdom
Email: [email protected]
Complaints
If you have concerns about how we handle your data, you may lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.